Warranty

Legal Statement

Regarding to:

Leguano Barefoot Shoes

Leguano GmbH (Germany) specializes in the production of top-tier barefoot footwear, crafted to the highest standards of quality attainable in the industry. Our range includes barefoot shoes designed for individuals of all ages, encompassing men, women, and children. Embrace the numerous advantages of constant barefoot walking by integrating Leguano shoes into your lifestyle. These shoes are exceptionally suitable for both indoor and outdoor use, delivering remarkable comfort, lightweight attributes, and superior flexibility while affording excellent foot protection. Often referred to as zero drop shoes or minimalist shoes, Leguano offers an extensive selection, including zero drop running shoes and minimalist running shoes, characterized by their naturally flat design. Whether you are in search of barefoot training shoes, running shoes, trail running shoes, or even barefoot boots, you can trust that Leguano stands as the foremost provider of high-quality zero drop footwear for both women and men, offering unparalleled value for your investment.

Disclaimer

Please be advised that statements made on this website have not undergone evaluation by the Food and Drug Administration. Any declarations pertaining to the potential medical benefits of wearing Leguano shoes represent the viewpoints of Leguano GmbH, founded on individual experiences and outcomes. It is essential to recognize that individual results may vary. These opinions are offered solely for educational and informational purposes and should not be interpreted as medical advice. Leguano footwear is not designed or intended to diagnose, treat, cure, or prevent any diseases. The information presented here should not be seen as a substitute or replacement for professional medical treatment. For specific health concerns, it is strongly recommended to consult a healthcare professional who can provide personalized advice and guidance.

From a legal perspective

All images and information presented on our website are exclusively the intellectual property of Leguano GmbH and are protected by copyright.

Legal Warranty and Exchange/Return Policy Statement

Our 2-year Sole manufacturing warranty and return policy are explicated as follows:

In the event of valid complaints pertaining to material deficiencies, we duly acknowledge and meticulously evaluate such concerns. It is imperative to recognize that certain conditions associated with the production process, including those necessitated by specific knitting techniques for achieving an optimal fit, are expressly excluded from the complaint resolution procedure.

Our stringent quality assurance department painstakingly examines each individual case, subject to an exhaustive assessment to determine the justifiability of the complaint. If your complaint aligns with the established criteria, we commit to expeditiously furnishing you with an equivalent model that corresponds to the same size and color specifications.

We kindly request your attentive consideration of the ensuing guidelines governing our return policy:

  1. Before initiating a return, it is imperative to ensure the removal of personal items, such as laces or analogous accessories, from your footwear.
  2. Regrettably, due to hygienic considerations, we are compelled to inform you that we cannot accept the return of shoes that have not undergone proper cleaning, adhering to the care instructions as provided.

Should you elect to proceed with a return, we earnestly beseech your strict adherence to the care and washing directives outlined in this guide:

  • Wash your shoes at 86ºF (30ºC), using a washing net on the delicate wash cycle.
  • Utilize a mild detergent during the cleaning process and abstain from employing fabric softeners or powdered detergents.
  • When washing, ensure the segregation of your shoes or their inclusion in the same load as items of congruent colors.
  • Subsequent to the washing process, it is crucial to allow your shoes to air dry.

These terms and conditions, framed within a legal context, aim to provide unambiguous and transparent delineation of our commitment to your contentment, along with the precise handling of warranty claims and returns.

Exchange or Return Policy for Leguano Barefoot Shoes:

In adherence to our official exchange and return policy for Leguano barefoot shoes, the following conditions apply:

  1. Exchange or Return Eligibility:
    • Leguano shoes, if worn exclusively indoors with socks for testing purposes and exhibit no indications of wear, may be considered for exchange, or return within 30 days from the date of delivery or purchase, whether in-store or online.
    • A nominal fee is applicable in the case of a return. Alternatively, you have the option of returning the selected item to one of our physical branches free of charge and, if necessary, pursuing an exchange.
    • It is essential to note that if Leguano barefoot shoes have been worn outdoors, they are ineligible for exchange due to evident signs of wear, rendering them unsuitable for resale.
  2. Exchange Process:
    • An exchange can be facilitated under specified conditions, such as personal preference not aligning with the product. In such instances, the customer can choose from the following options: a monetary refund (or, in the case of online purchases, a refund credited to the original account), store credit, or item replacement.
    • It's imperative to underscore that worn barefoot shoes are expressly excluded from the exchange policy.
    • We kindly request that you exclusively try out Leguano shoes on clean, indoor surfaces. Leguano GmbH exclusively accepts returns of goods in pristine, unused condition.
    • Please be aware that processing exchange or return requests necessitates the presentation of a valid receipt
  3. Warranty Coverage:
    • Leguano barefoot shoes are covered by a 90-day warranty that addresses manufacturing defects.
    • In the event of any atypical issues, we encourage you to contact us via email, accompanied by photographic evidence of the damage.
    • We are committed to promptly dispatching a replacement pair if any such defects are verified.
    • However, it's crucial to understand that this warranty does not extend to regular wear and tear sustained by the shoes over time.

This comprehensive policy serves as a legal framework governing the exchange, return, and warranty procedures for Leguano barefoot shoes. It emphasizes our dedication to customer satisfaction and the meticulous handling of all related matters, maintaining the highest standards of quality and service.

Store Policies - Legal Framework

At Leguano, our unwavering dedication to customer satisfaction is paramount, and we prioritize your happiness above all else. We take immense pride in the exceptional craftsmanship of our German-made Leguano shoes. Should you ever have inquiries or concerns, we encourage you to contact us via our designated email address, and we will be delighted to extend our assistance.

Prior to completing your purchase, we kindly request that you carefully review the product description and consult the provided size chart for your reference.

Shipping Policies

Upon confirming your order, we engage in a meticulous process to prepare and package your shoes for shipping. Typically, orders are dispatched within 24 to 48 hours during business days (Monday through Friday). For deliveries within the United States, we entrust the shipping to USPS.

Return Policies

In all matters pertaining to returns, it is of utmost importance that your Leguano shoes are returned to us in a pristine, unworn condition, still within their original packaging and in an undamaged, original box.

In the event that you receive your order in a damaged or defective state, or if you have been sent the incorrect shoes, we strongly urge you to contact us at our designated email address, providing the following essential information:

  1. Your order number or store receipt, along with the recipient's name and address.
  2. Your contact phone number and email address.
  3. A detailed description of the issue with the product.
  4. An accompanying photograph illustrating the identified issue.
  5. Specify whether you seek an exchange for a different size or state the reason for your request for a refund.

Following the approval of your request, we will promptly provide you with comprehensive instructions for initiating the return process. It is crucial to bear in mind that the return shipping expenses will be your responsibility.